Thursday, August 29, 2013

Golf Channel finds the rough with misguided MLK tweet

Trendrr is latest purchase in Twitter's social TV blitz | Study: Facebook scam links net $200 million a year | Opinion: Twitter's new conversations format is a welcome change
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August 29, 2013
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Trendrr is latest purchase in Twitter's social TV blitz
Twitter has purchased social TV tracking service and blog Trendrr in a move that further shrinks the market for social TV monitoring. Earlier this year, Twitter purchased Bluefin Labs, while Nielsen bought SocialGuide. Trendrr won't be signing any new social analytics contracts and its curation product is expected to be fully folded into Twitter's offerings. All Things D (8/28), TechCrunch (8/28), The Wall Street Journal (tiered subscription model)/Digits blog (8/28)
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Balancing risk versus reward in social media
Increasingly, social media is seen by many enterprises as a cost-effective way to reach customers, suppliers and business goals. However, because of today's sophisticated security breaches, it's also a big risk. For insights and tips on how to delve into social media safely and successfully, read this free white paper.

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Study: Facebook scam links net $200 million a year
Scammers are earning $200 million a year by posting links leading to third-party websites on Facebook fan pages, according to an analysis. Researchers identified at least 20 "black marketing" sites where scammers post price lists for their services and bragged about creating customized fan pages simply to generate traffic for their scams. "Facebook doesn't ban us, simply because we generate the content on Facebook itself," one scammer said on Skype. The Guardian (London) (8/28)
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Building Productivity: Automating Time & Attendance in Manufacturing
Best-in-class manufacturing organizations are achieving higher levels of productivity and making data-driven decisions with an increased focus on automation. See how they are improving business outcomes by downloading this research paper today.

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Ideas in Action
Golf Channel finds the rough with misguided MLK tweet
The Golf Channel decided to mark the 50th anniversary of Martin Luther King Jr.'s "I Have a Dream" speech on Twitter by asking its 200,000 followers to share their " 'golf' dream." The network quickly drew fire for trivializing the civil rights battle, and deleted the message. "Not every brand fits every moment, and the Golf Channel learned this the hard way today," Alex Kantrowitz writes. Advertising Age (tiered subscription model) (8/28)
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Research and Reports
Agency poll: LinkedIn is top social media site for new business
Some 46% of advertising agency leaders say LinkedIn is the "most important" social media site for creating new business, beating out blogs, Facebook and Twitter, according to a poll from RSW/US. The poll found that 92% of agency leaders use social media to generate new business, up from 58% in 2009. LinkedIn benefits by being more "top of mind" and "corporate," while requiring less continual effort, RSW/US President Mark Sneider said. Adweek (8/28)
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Featured Content
The Takeaway
Behind McCormick's search for a social media identity
McCormick is a well-known brand, but launching a gourmet line aimed at young consumers created something of an identity crisis. To overcome that problem, social media chief Jennifer LaFrance says, she used online monitoring to figure out who the brand's fans really were, and focused her energies on a handful of social media platforms rather than spreading the brand too thinly across a range of platforms. SmartBrief/SmartBlog on Social Media (8/29)
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Go social to train your customers to behave
Consumers sometimes use social media to share horror stories about brands they feel wronged by, but companies can also use social tools to shame troublesome customers, Michael Schrage writes. "The same social media platforms that can viralize customer complaints can similarly share unflattering aspects of customer excess. That may be a powerful incentive for better behavior," Schrage writes. Harvard Business Review online/HBR Blog Network (free registration) (8/28)
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Social Shareable
Imma let you finish, but who was the best Batman of all time?
Some fans were dismayed at the news that Ben Affleck had been cast as Batman for a "Man of Steel" sequel, but Affleck wouldn't be the first Caped Crusader to face low expectations. This gallery reviews the best and worst Batman performances of all time, from the camp of Adam West to the grittier stylings of Michael Keaton and Christian Bale. Wired.com (8/27)
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SmartQuote
Clever tweets aren't easy."
-- Linda Lacina, writing at Entrepreneur online
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is author of "Word of Mouth Marketing" and the word of mouth marketing blog/newsletter "Damn, I Wish I'd Thought of That." Andy is CEO of GasPedal, a company that teaches word of mouth and hosts the Word of Mouth Marketing Supergenius conference.
 
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