Friday, November 8, 2013

Facebook update could have brands seeing stars

Twitter shares jump 73% on first day of trading | Facebook update could have brands seeing stars | Facebook adds European staff, moves to new offices in London, Dublin
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November 8, 2013
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Today's Buzz
Twitter shares jump 73% on first day of trading
Twitter's initial public offering went off without a hitch, and investors rushed to grab a piece of the social network, driving shares 73% higher than the IPO price in the stock's first day on the market. Analysts credited Twitter's restrained and diligent approach to setting up its IPO for the strong first-day results. "It's been a blockbuster and has shocked even the most bullish predictions," said Scott Sweet of IPO Boutique. The New York Times (tiered subscription model)/DealBook blog (11/7), USA Today (11/7)
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Facebook update could have brands seeing stars
Facebook is trying out a layout that includes a rating tool underneath company names on Facebook pages. The approach of ratings -- of up five stars -- isn't new, but the prominent display could force brands to pay far more attention to them, writes Ginny Soskey. "[A] few bad support complaints could tank your Facebook Page efforts," Soskey writes. HubSpot.com (11/7)
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Brands face a challenge in building images for Twitter's preview
Twitter's new in-stream photo previews offer an avenue for picture-based advertising, but companies need to make engaging content that doesn't feel like just another banner ad, writes Tobias Peggs. The image preview needs to be powerful enough to draw in viewers as they scroll, while "avoiding turning Twitter into an eyesore, but making sure that the full end-to-end journey is optimized in the initial crop," Peggs writes. Advertising Age (free access for SmartBrief readers) (11/7)
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What's a social media user really worth?
Twitter's initial public offering makes it possible to put a price tag on the users of all the major social networks -- and Facebook, Twitter and LinkedIn all price their users at around the $100 mark, writes George Anders. Twitter's users are the most valuable, at $110 each, and LinkedIn's the least valuable, at $93 each. "[I]nvestors seem to believe that the most valuable way of connecting with a social media user is via Twitter. We'll see how long that lasts," Anders writes. Forbes (11/7)
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How some big brands got started on Twitter
Major companies' paths on Twitter haven't all been steady, Cotton Delo writes, noting that initial tweets from many companies were aimless and hesitant, with some simply asking users to visit their websites or Facebook pages. "It appears that several brands were at a total loss for what to say," Delo writes. Advertising Age (free access for SmartBrief readers) (11/7)
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How to make the best of bad buzz
Negative buzz is a potent force, and that also makes it a powerful tool for brands capable of flipping consumer negativity back into something positive. Attacks on a popular product can bring supporters out of the woodwork, and actually increase the net positive buzz, Panos Mourdoukoutas writes. Forbes (11/7)
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All hail the king of hashtags
Chris Messina found himself hailed this week as the "hashtag godfather" for his role in the invention of Twitter's hashtag-based search and organization tool. Messina didn't invent the hashtag, but his tweeted suggestion in the social network's early days led others to flesh out the technology. The New York Times (tiered subscription model)/Bits blog (11/7)
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SmartQuote
Just as Twitter previously forced brands to learn to communicate effectively in 140 characters, it and other platforms are requiring marketers to learn new rules about communicating with pictures."
-- Tobias Peggs, CEO of Aviary, writing in Advertising Age
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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