Thursday, November 21, 2013

The little-known network that drives a big slice of social commerce

Ashton Kutcher, Wal-Mart go toe-to-toe on Twitter | The little-known network that drives a big slice of social commerce | Jennifer Lopez to star in Kohl's Twitter adventure
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November 21, 2013
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Today's Buzz
Ashton Kutcher, Wal-Mart go toe-to-toe on Twitter
Wal-Mart got into a Twitter spat with Ashton Kutcher this week, with the actor bashing Wal-Mart for not paying its workers enough. Wal-Mart fired off repeated messages rebutting the celebrity's comments, but drew further criticism from some of Kutcher's 15 million Twitter followers. Salon (11/20)
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The little-known network that drives a big slice of social commerce
Facebook remains the world's top social-commerce hub, but the second-most-active site is a network most people have probably never heard of. Polyvore, a Pinterest clone that focuses on products that are available to buy, accounts for 20% of social-commerce traffic -- about a third as much as Facebook -- although Polyvore users typically spend more than four times as much on their purchases compared with Facebook users, John Koetsier writes. VentureBeat (11/20)
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Jennifer Lopez to star in Kohl's Twitter adventure
Kohl's is sponsoring a Twitter campaign starring Jennifer Lopez in which fans tweet to choose, in real time, her route to the American Music Awards stage. Her choices and progress, after jumping through the sunroof of a limo stuck in traffic, will be featured in TV ads airing during the awards show. "I want people at their Thanksgiving dinner saying, 'Wow, did you see what Kohl's did?' " said Kohl's executive Michelle Gass. The New York Times (tiered subscription model) (11/20)
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How Xerox went social to expand its brand
Xerox continues to branch out into business services. To expand the company's brand identity, social marketing chief Jay Bartlett encourages his team to think more like journalists than marketers, and to work with bloggers and other social influencers to build awareness of Xerox's offerings. SmartBrief/SmartBlog on Social Media (11/21)
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BP is accused of hiring Facebook trolls
Some users who posted negative comments on BP's Facebook page in the aftermath of an oil spill in the Gulf of Mexico in 2010 say they were subsequently harassed or threatened by online "trolls" they believe were hired by BP or by the oil giant's PR company. The nonprofit group Government Accountability Project is investigating the allegations, and federal officials reportedly have asked BP to do more to rein in trollish behavior on its Facebook page. Al Jazeera (11/20)
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Report: Social networks to reach 2 billion users by 2016
About 1.6 billion people will use social networks this year, up 14.2% from last year, according to eMarketer. That will increase to 2.33 billion people by 2017, with the fastest growth coming in developing markets such as India, Indonesia and Mexico, eMarketer says. eMarketer (11/19)
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Business Tips and Advice
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The Takeaway
Social marketing for the penniless
Social media marketing isn't just for brands with deep pockets, writes Clayburn Griffin. There are plenty of ways to build buzz for free, as long as you're focused and smart about how you allocate your limited resources. "If you can create social media success without a budget, then you should easily be able to knock it out of the park when you finally get one," Griffin writes. Social Media Explorer (11/20)
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Social Shareable
Researchers solve mystery of statue's twists and turns
Curators at a British museum were baffled when a 3,800-year-old Egyptian statue repeatedly rotated to face away from visitors to the museum. Now, after months of study, they say they've figured out the problem -- not an ancient curse, but vibrations from footfalls and passing traffic. "With an object of such hard material on a glass shelf, the level of friction between the two materials is very low. It doesn't take a lot to make it move," engineer Steve Gosling says. Reuters (11/20)
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SmartQuote
We're always trying to think of new and interesting things to do that involve the consumer. Everything is so interactive these days that you have to find new ways to connect with who you want to connect with."
-- Jennifer Lopez, as quoted by The New York Times
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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