Social Media: The Power of Peer in Social Customer Care

ClickZ Social Wed 15th Jan 2014 The Power of Peer in Social Customer Care As you plan your social customer experience program, think about the value of peer technology, of placing more control into the hands of your customers. Forget Real-Time, Let's Look at Relevant-Time Marketing [Video] Social media star Christel Quek tells ClickZ why being relevant is more important than real-time marketing for brands. - Adaline Lau Twitter Launches Epsilon-Powered Tailored Audiences, Freshens Up Web Interface Twitter is teaming up with Epsilon for Tailored Audiences and is rolling out its optimized website. - Liva Judic How Social Media is Shaping the Evolution of E-Commerce Web Design Now that billions of users are on social networks, the usability of such sites creates expectations elsewhere online. - Himanshu Sareen Groupon Pursues Growth Into Flash Fashion With $43M Ideeli Buy Groupon is on a buying frenzy and just acquired online flash sales fashion retailer ideeli for $43 million in cash. - Liva Judic Facebook Buys Branch for Reported $15M in Effort to Boost News Feed Quality Facebook is starting its first ever operations in New York after purchasing conversation startup, Branch, for a reported $15 million. - Liva Judic How Fun Brand Initiatives Will Win Customers in 2014 Wed 15th Jan 08:30 A Mobile Video Mission Statement: Enabling Scale, Ease & Consistency Wed 15th Jan 08:00 CRM & Media Together At Last Means an Expanded Role for Email Marketers Wed 15th Jan 07:30 LinkedIn Ads: Social PPC & Sponsored Updates Wed 15th Jan 06:30 Will This Be the Year of Data Analytics in the Marketing Department? Wed 15th Jan 06:00 Guardian Strengthens Revenue With Launch of Private Video Ad Marketplace Tue 14th Jan 17:55 Two Trends to Watch in China: M-Commerce and Showrooming [Video] Tue 14th Jan 17:30 YouTube Comments Revamp: Hit or Miss? Tue 14th Jan 14:22 Online Content Videos Hit Record 52 Billion Monthly Views Tue 14th Jan 14:09 Google Acquires Nest Labs in $3.2Bn 'Internet of Things' Play Tue 14th Jan 11:07 Follow ClickZ ClickZ Live & SES Events SES London February 10-13, 2014 SES Jakarta March 18-19, 2014 ClickZ Live New York Mar 31-Apr 3, 2014 ClickZ Live Toronto May 14-16, 2014 ClickZ Live Shanghai May 28-29, 2014 More ClickZ Live & SES Events Social Resources Best practices in extracting data from social media Social media and cloud computing 8 steps to a better social media mix More Social Resources