Monday, October 21, 2013

Smarter social metrics to fuel business-focused growth

Twitter's "quitters" point to growth problem, analysts say | Google's DoubleClick ad buyers get access to Facebook Exchange | Will Twitter's second-screen strategy turn out to be a dud?
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October 21, 2013
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Twitter's "quitters" point to growth problem, analysts say
A poll suggests that about a third of people who have joined Twitter no longer use the service, and 7% have shut down their accounts. Those figures, combined with a sluggish user growth rate, suggest that Twitter's user base could level off far below Facebook's total. "Twitter is a great service, it's still got growth in front of it. But in my opinion, I would say the opportunities are less than that of Facebook," said Dan Niles, chief investment officer for AlphaOne Capital Partners. Reuters (10/20), The Atlantic Wire (10/20)
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Google's DoubleClick ad buyers get access to Facebook Exchange
Google is joining the Facebook Exchange, in a move that will give DoubleClick users an easy path to buy Facebook ads. The move suggests an uneasy truce between Google and Facebook, who remain rivals in the search for online ad dollars. "Partnership has been key to Google's success as a rising tide lifts all boats," the search giant said in a statement. Advertising Age (free access for SmartBrief readers) (10/18), Adweek (10/18)
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Will Twitter's second-screen strategy turn out to be a dud?
Twitter is betting that partnerships with TV broadcasters could be a lucrative source of revenues, but they could be badly mistaken, Mathew Ingram writes. Analysts say that TV-viewing trends such as time-shifting and downloading could erode the impact of real-time second-screen engagement. "That's one big reason why Twitter's focus -- bordering on obsession -- with TV may not turn out to be the recipe for riches that it believes it to be," Ingram writes. GigaOm (10/18)
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GM goes social to soothe disgruntled customers
General Motors has a team of 18 full-timers who spend their days watching social media chatter about GM brands, and moving quickly to address customers' problems before they can flare into PR firestorms. The strategy also helps GM to placate and retain disgruntled customers, says social media customer relations chief Melody Blumenschein. "Everybody knows it's a whole lot easier to keep a customer that you have than get a new one," Blumenschein says. Automotive News (10/21)
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Research and ReportsSponsored By
Study: LinkedIn outranks all for social referrals to corporate websites
LinkedIn now accounts for about two-thirds of all incoming social traffic for corporate websites, according to an Investis IQ report. Facebook's share of corporate social traffic has decreased from 30% to 17% over the past two years, the study found. Social Media Today (10/21)
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Social Media in Pharmaceuticals 2014 returns to London!
The 6th instalment of the sell-out Social Media Pharmaceutical conference series returns this winter to London. With keynote presentations from KOL'S and industry professionals at the heart of social media including Pharmaguapa, Sanofi, Merck and Roche, this really is a unique event not to be missed! Learn more here.
 
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The Takeaway
Smarter social metrics to fuel business-focused growth
To create a successful social media strategy, you need to make sure you're using the right metrics, Andrew Eklund writes. That means focusing on important demographics when it comes to follower growth, and prioritizing content created by customers and employees from around the company over marketing-led communications. SmartBrief/SmartBlog on Social Media (10/21)
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In praise of plus-sized pumpkins
It's pumpkin season, and farmers and amateur enthusiasts are vying to grow the gourd with the greatest girth. This gallery pays tribute to some of the mightiest plus-sized pumpkins from past seasons, including a 1,253-pound pumpkin from a Rhode Island grower. The Week (10/15)
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SmartQuote
A mature and successful social brand is one that measures the information and content needs of its community of customers, then enables people from across the organization to become appropriately involved."
-- Andrew Eklund, CEO of Ciceron, writing in SmartBrief's SmartBlog on Social Media
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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